Last Updated January 17th, 2021
Information You Give Us Directly
We may collect certain information that you voluntarily provide to us in the following ways:
When you fill out forms on our website, including when you contact us for additional information;
When you sign up to receive our newsletter, subscribe to customer alerts, complete a survey, or register for a training or event;
When you purchase Services;
When you create an account and add Authorized Users as well as when Authorized Users create their accounts and populate their profiles;
When you use the Services;
When you email us to ask a question or request customer service;
When you communicate with us via our branded social media accounts;
When you post, share, or communicate with us or other Cloudgraph users through community chat rooms, community forums, or integrated chat providers;
When you scan your badge or otherwise leave your details with us at an event or trade show;
When you apply to work with us;
The types of information we collect in these situations can include your name, email address and other contact information, profile photo, company name, company address, and financial and billing information (including payment card information, bank details, and email addresses used for invoicing). In connection with your use of the Services, we may also collect domain names, GitHub repo URLs, GitHub user IDs, Keybase usernames, cloud account credentials, and details found in any checklists or other documentation maintained by you on the Cloudgraph Services. We use this information to provide you with the Services and in accordance with your instructions. If you communicate with our team via chat, email, or telephone or communicate with us or other Cloudgraph users through integrated chat interfaces or through a third-party social media platform, we may collect details relating to integrating your chat provider with ours (including URL and admin email address) as well as the contents of your communications which can include any information you choose to include. If you apply to work with us, we will collect any information you choose to share with us in your application and resume.Information you give us Indirectly
We also collect information automatically as you navigate our Website, use our Services, or interact with our emails. This information can include the following:
Device, internet, and mobile information such as the hardware model of the device you are using, the version of the operating system you are using, your unique device identifiers, your browser type, your language choices, your wireless network, and your mobile network information (including your mobile phone number);
Location-related information, which we derive from things like your device’s IP address or your mobile device’s GPS signal;
Information about your visit to our Website or Services, such as the date and time of your visit, the information you searched for to find our Website, the website you came from, the website you visit when you leave us, and how you used or didn’t use our Services;
Errors, crash reports, and other information relating to technical problems on our Website or Services, including basic information about what happened internally leading up to the crash
We may also collect information from third parties, such as our service providers, when they are legally allowed to share your information with us. For instance, in some circumstances we may receive limited information about your payment card from our payment processor, such as the last four digits of your card, the country of issuance, and the expiration date. If a combination of information that we collect identifies you as an individual, we will treat the combined information as personal data.
To provide you with the Services and products that you request from us;
To provide you with the Website and its content;
To improve the Services and enhance the customer experience of all of our users'
To develop new features, functionality, and services;
To enhance the safety and security of all of the Services;
To confirm your identity in connection with your use of the Services;
To verify your identity and prevent fraud or other unauthorized or illegal activity;
To process and complete transactions;
To provide technical and other support to you;
To allow you to communicate with us or with other Cloudgraph users;
To send you promotional communications, such as providing you with information about services, features, surveys, newsletters, offers and events and providing other news or information about us, provided you have given us your consent;
To personalize your experience;
To enable service providers to perform certain services on our behalf;
To provide you with notices about your account;
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
The laws in some jurisdictions require companies to tell you about the legal ground they rely on to use or disclose your personal data. To the extent those laws apply, our legal grounds are as follows:
Where the use of your information is necessary for the performance of a contract we are about to enter into or have entered into with you;
Where the use is necessary for the purposes of our legitimate interests (or those of a third party);
Where we need to comply with a legal or regulatory obligation;
Where you have given your consent, which can be withdrawn at any time;
We may store and process any information that we collect (personal or otherwise) ourselves or in databases and servers owned and maintained by us, our affiliates, agents, or service providers, including without limitation in a Cloudgraph-owned AWS account. If you access or use the Services outside of the United States, information that we collect about you may be transferred to servers inside the United States, or in any country where we have operations or where we engage vendors or service providers. These countries may not have the same data protection laws as the country in which you originally provided the data. By using the Services, or submitting your personal data to us, you consent to such transfer and processing of your information. We may also store some information locally on your computer or other devices. For example, we may store information as local cache so that you can open the Website and view content faster.
Where personal data is transferred outside the European Economic Area to a third party in a country that is not subject to an adequacy decision by the EU Commission, data is appropriately protected by Standard Contractual Clauses, an appropriate Privacy Shield certification, or a vendor’s Processor Binding Corporate Rules. If you would like a copy of the relevant mechanism, please contact us at email@example.com.
We will only retain your personal data, in a form which permits us to identify you, for as long as necessary to fulfill the purposes we collected it for. We will retain and use your personal data as necessary to satisfy any legal, accounting, or reporting requirements; to resolve disputes; or to enforce our agreements and rights. After this, we will either securely delete or anonymize your personal data so that it cannot be linked back to you.
We understand that the security of your personal data is important. We provide reasonable administrative, technical, and physical security controls to protect your personal data. However, despite our efforts, no security controls are 100% effective. Any transmission of personal data is at your own risk. Cloudgraph cannot and does not guarantee absolute security. If you would like to learn more about our protocols and compliance levels, please reach out to us at firstname.lastname@example.org.
To our current and future parents, subsidiaries, affiliates, and other companies under common control and ownership;
To other users in your organization in connection with the Services;
To service providers, contractors, and other third parties we use to support the Services and our business, including payment processors and marketing support, where they need access to data in order to perform functions on our behalf;
To a potential or actual buyer, assignee, or other successor (including its related advisors and agents) in connection with a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Cloudgraph’s assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding;
To the public if you post information to our website or our branded social media pages;
To fulfill the purpose for which you provide it;
We may also disclose your personal data:
To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
To enforce or apply the Terms and other agreements, including for billing and collection purposes;
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Cloudgraph, our customers, or others;
We strive to provide you with choices regarding the personal data you provide to us. We have created mechanisms to provide you with the following control over your personal data:
Promotional Offers from Cloudgraph: If you do not wish to have your email address/contact information used by Cloudgraph to market or otherwise promote our own or third parties’ products or services, you can opt-out at any time through the unsubscribe mechanism at the bottom of the applicable email. It may take up to 10 days to process your request. Please note that if you are a registered user of the Services or if you have engaged in transactions with us, we may continue to send transactional or relationship messages (e.g., signing notifications, terms/privacy updates, or account notifications) after you opt out of marketing messages.
Correct or Delete Your Data: If you are a registered user of the Services, you may be able to access, update, or change personal data you have provided through your account settings. For some requests, such as changes to billing information or account data deletion, we may ask you to verify your identity before we can process your request. You may also contact us at any time at email@example.com to change, correct or delete any personal data that you have provided to us. Note that if you delete your personal data, you may not be able to use certain aspects of the Services.
Data Requests: Certain privacy laws, including the GDPR and the CCPA provide users with rights related to their personal data. Depending on your location, you may be eligible for a number of rights with respect to your information:
Right to Access & Portability: You may be able to access certain personal data associated with your account by visiting your account settings. You can also request a copy of your personal data in an easily accessible format along with information explaining how that data is used.
Right to Correction: You have the right to request that we correct information about you. By visiting your account settings, you can correct and change certain personal data associated with your account.
Right to Restrict Processing: In certain cases where we process your information, you may also have the right to restrict or limit the ways in which we use your personal data.
Right to Deletion: In certain circumstances, you have the right to request the deletion of your personal data, except information we are required to retain by law, regulation, or to protect the safety, security, and integrity of the Services.
Right to Object: If we process your personal data based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will stop processing your personal data unless we have a compelling legitimate ground to continue processing or where it is legally necessary.
Right to Withdraw Consent: Where we rely on consent, you can withdraw your consent to our processing by using various means we offer such as an email unsubscribe link or your account settings. This is without prejudice to your right to permanently close your account and delete your personal data.
The CCPA provides California residents with the following additional rights:
Right to Know: California residents may request disclosure of the specific pieces and/or categories of personal data that we have collected about them, the categories of sources for that personal data, the business or commercial purposes for collecting the information, the categories of personal data that we have disclosed, and the categories of third parties with which the information was shared.
Right to Opt-Out: To the extent that Cloudgraph “sells” personal data (as that term is defined under the CCPA), California residents are entitled to opt-out of the “sale” of data at any time (see below for more information).
Limiting use of, or deleting, your personal data may affect features and uses that rely on that information. However, we will not discriminate against you for exercising any of your rights, including otherwise denying you goods or services, providing you with a different level or quality of services, or charging you different prices or rates for services.
We will consider all requests and provide our response within the time period stated by applicable law. Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your information for our legitimate interests or to comply with a legal obligation. Before responding to your request, we may require that you provide us with additional information to confirm your identity. You may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government-issued identification, and the authorized agent’s valid government-issued identification. We may verify the authenticity of the request directly with you. You also have the right to lodge a complaint with the authorities applicable to your situation. However, we invite you to contact us with any concern, as we would be happy to try to resolve it directly.
Notice of Collection: In addition to the rights and choices described above, the CCPA requires disclosure of the categories of personal data collected over the past 12 months. While this information is provided in greater detail in the “What information do we collect about you?” section above, the categories of personal data that we have collected – as described by the CCPA – are:
Identifiers, including name, email address, IP address, and mobile device ID;
Other individual records, such as phone number, billing address, or credit or debit card information. This category includes personal data protected under Cal. Civ. Code 1798.80e and overlaps with other categories listed here;
Commercial information, including subscriptions and engagement with the Services;
Employment information, including company name and job title;
Geolocation data, including general location data derived from IP addresses and location-enabled services such as WiFi;
Inferences, including information about your interests and preferences;
Internet activity, including your interactions with the Services and what led you to Cloudgraph.
The Purposes for Our Collection: We collect and use these categories of personal data for our business and commercial purposes described in the “How do we use your information” section above, including providing and improving the Services, maintaining the safety and security of the Services, and for advertising and marketing our business.
Third-Party Marketing and Your Rights (Opt-Out of “Sale”): Cloudgraph does not sell personal data to third parties for monetary value. However, the term “sale” is defined broadly in the CCPA. To the extent that “sale” under the CCPA is interpreted to include interest-based advertising or other data uses described in the “How do we use your information” section above, we will comply with applicable law with respect to those uses.
“Do Not Track” Signals: We do not recognize or respond to any web browser-initiated “Do Not Track” signals. At present, no universally accepted standard exists on how companies should respond to “Do Not Track” signals. In the event a universally accepted standard is established, we will assess and provide an appropriate response to these signals. If you wish, you can configure most browsers to reject cookies or to notify you when you are sent a cookie, giving you a chance to decide whether or not to accept it. Consult the help section of your browser to learn more about how to do this. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Services.
Shine The Light: California Civil Code §1798.83 permits users of the Website who are California residents to request certain information regarding our disclosure of personal data to third parties for their direct marketing purposes. Cloudgraph does not share personal data with third parties for their direct marketing purposes.
The Services are intended for adults and we do not knowingly collect personal data from children. If you are a parent or legal guardian and think your child under the age of 13 (or a higher age threshold where applicable) has given us personal data without your consent, please contact us at firstname.lastname@example.org.
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